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Privacy Policy
Mauzee Holiday
Website: mauzeeholiday.com
Email: enquiry@mauzeeholiday.com
Phone: +91 8655110202 / +91 9870772841Last Updated: [Add Date]
At Mauzee Holiday, we value your privacy and are committed to protecting the personal information you share with us through our website, booking forms, WhatsApp, email, phone calls, social media, and other communication channels.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit mauzeeholiday.com or use our travel-related services.
1. Who We Are
Mauzee Holiday is a travel and holiday service provider offering domestic and international tour packages, customized holidays, hotel bookings, sightseeing assistance, transport arrangements, and related travel services.
By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
When you contact us, submit an enquiry, request a quotation, book a package, or communicate with us, we may collect:
- Full name
- Mobile number / phone number
- Email address
- City / location
- Travel preferences
- Number of travellers
- Adults / children details
- Preferred travel dates
- Destination preferences
- Budget information
- Passport-related information where required for travel processing
- Any information voluntarily shared by you through forms, WhatsApp, email, or phone
B. Booking / Travel Information
When you book a trip or ask us to arrange travel services, we may collect:
- Passenger names
- Date of birth / age details
- Gender
- Nationality
- Passport details (where required)
- Visa-related information (if applicable)
- Hotel preferences
- Flight / transport preferences
- Special requests such as meal preferences, room preferences, accessibility requests, etc.
C. Payment-Related Information
We may collect limited payment-related details for processing your booking, such as:
- Payment reference details
- Transaction amount
- Billing information
Important: We do not store your full card / debit / credit card information on our website unless processed through a secure third-party payment gateway that handles such data directly.
D. Technical / Website Usage Information
When you browse our website, we may automatically collect certain technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website / source
- Approximate location based on IP
- Cookies and browsing activity
E. Marketing / Communication Data
If you contact us through ads, lead forms, WhatsApp, social media, or our website, we may store:
- Lead form details
- Communication history
- Enquiry details
- Preferences for future travel offers
- Feedback / reviews submitted by you
3. How We Collect Your Information
We may collect your information through the following methods:
- Contact forms on our website
- Tour enquiry forms / quote request forms
- WhatsApp messages
- Email communication
- Phone calls
- Facebook / Instagram lead forms or messages
- Google ads / landing pages
- Booking forms
- Newsletter or promotional form submissions
- Cookies and website analytics tools
- Information you provide directly to our team
4. Why We Collect Your Information
We use your information for legitimate business purposes, including:
A. To Respond to Your Enquiries
- To contact you regarding your holiday package enquiry
- To share quotations, itineraries, hotel options, inclusions, exclusions, and package details
- To understand your travel requirements
B. To Process Bookings and Travel Services
- To confirm travel packages
- To coordinate with hotels, transport providers, sightseeing partners, and destination vendors
- To issue booking confirmations and travel documents
- To manage amendments, cancellations, or travel support
C. To Improve Our Services
- To understand customer preferences
- To improve our website, offers, and travel planning process
- To enhance user experience and customer support
D. For Communication and Customer Service
- To send booking updates
- To share itinerary details
- To provide support before, during, or after your trip
- To respond to complaints, feedback, or review requests
E. For Marketing and Promotional Purposes
With your consent or where legally permissible, we may use your information to send:
- New package offers
- Seasonal promotions
- Holiday deals
- Travel inspiration
- Company updates
- Festival offers / destination offers
You may opt out of promotional communications at any time.
F. For Legal, Security, and Business Compliance
- To maintain records
- To prevent fraud or misuse
- To comply with legal, tax, regulatory, or contractual obligations
- To enforce our terms and policies
5. Sharing of Information
We do not sell your personal information to third parties.
However, we may share your information only when necessary for providing travel services or operating our business, including with:
A. Travel and Service Partners
- Hotels / resorts
- Airlines / transport operators
- Visa assistance partners
- Destination management companies
- Sightseeing providers
- Activity operators
- Travel insurance providers (if applicable)
B. Technology / Website / Marketing Service Providers
- Website hosting providers
- CRM or enquiry management systems
- Email service providers
- Analytics providers
- Payment gateway providers
- Advertising / lead generation platforms
C. Legal / Regulatory Authorities
If required by law, court order, regulatory requirement, law enforcement request, or to protect our rights, customers, or operations.
We only share the minimum necessary information needed for the relevant purpose.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve your browsing experience and help us understand how visitors use our website.
These may be used for:
- Website functionality
- Analytics and traffic measurement
- Performance monitoring
- Advertising and remarketing
- Understanding user preferences
You can control or disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.
7. Third-Party Services and Links
Our website may contain links to third-party websites, booking engines, payment gateways, maps, social media pages, or travel-related services.
We are not responsible for the privacy practices, content, or policies of third-party websites or platforms. We recommend reviewing their privacy policies before sharing any personal information.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include:
- Restricted access to data
- Secure hosting / server controls
- Password-protected systems
- Regular website maintenance and updates
- Use of secure communication methods where possible
However, no website, server, email, or online transmission method is completely secure. While we take reasonable care, we cannot guarantee absolute security.
9. Data Retention
We retain your information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Responding to enquiries
- Managing bookings and travel arrangements
- Accounting and record-keeping
- Legal / regulatory compliance
- Handling disputes, refunds, or customer support
If your data is no longer required, we may delete, anonymize, or securely archive it as per our internal practices and legal obligations.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal/business obligations
- Withdraw consent for marketing communications
- Ask us to stop using your data for promotional purposes
To exercise any of these rights, please contact us using the details provided below.
11. Children’s Privacy
Our services are not intentionally directed to children as independent users. If information relating to a child is provided as part of a family booking or travel enquiry, such information will only be used for travel planning and booking purposes.
If you believe a child’s personal data has been submitted to us improperly, please contact us and we will take reasonable steps to address it.
12. International Travel Data Handling
Since Mauzee Holiday may arrange international travel packages, some of your information may need to be shared with hotels, airlines, ground operators, or travel partners located outside your state or country, depending on your travel destination.
By proceeding with an international travel enquiry or booking, you acknowledge that certain data may need to be shared with relevant travel partners for service fulfilment.
13. Reviews, Testimonials, and User Content
If you voluntarily submit:
- testimonials,
- feedback,
- Google reviews,
- social media tags,
- trip photos,
- or customer stories,
we may use them on our website, social media pages, advertisements, or marketing materials, unless you specifically request otherwise.
If you want any testimonial or photo removed, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business practices, or website functionality.
Any revised version will be posted on this page with an updated Last Updated date. Continued use of our website after changes are posted will constitute acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Mauzee Holiday
Website: mauzeeholiday.com
Email: enquiry@mauzeeholiday.com
Phone: +91 8655110202 / +91 9870772841